Get in Touch With Us

This page explains how to contact the Betting Not On Gamstop editorial team, what we can help with and, just as importantly, what we can't. We publish research-based guides to betting sites not on GamStop for adults in the UK, so most messages we receive are about our content rather than about individual betting accounts.

What we can help with

We are an independent information site, not a bookmaker. Getting in touch is most useful in these situations:

• Corrections: you have spotted a bonus term, payment method or rule that looks out of date or wrong. Bookmaker terms change often, so we value these reports.
• Questions about our guides: something about wagering requirements, minimum qualifying odds, withdrawal checks or licensing is unclear and you would like it explained.
• Suggestions: a sport, bet type or topic you would like us to cover, such as horse racing, darts or bet builders.
• Editorial and partnership enquiries: if you represent a business or organisation, tell us who you are and what you have in mind.
• Concerns about a listing: if you think information about a site we feature is inaccurate, send us the details and, where possible, the page of the bookmaker's own terms you are relying on.

What we can't do

We don't operate any betting site, so we can't see your account, reverse a decision or release a withdrawal. We also can't act as a go-between in a dispute or promise any outcome with a bookmaker.

If you have a problem with a particular site, take it up with that site first:

1. Contact its customer support in writing, such as by live chat transcript or email, so there is a record.
2. Keep screenshots of the terms that applied when you claimed an offer, along with your transaction history.
3. Use the bookmaker's formal complaints procedure if support does not resolve it.
4. Check which licence the site holds and whether that licensing body offers any dispute route. Sites outside the UK Gambling Commission system do not give you the same protections as a UK-licensed operator, and access to an independent adjudication service may be limited or unavailable.

How to write to us so we can answer quickly

A short, specific message gets the fastest reply. Please include:

• The page you were reading, or its title.
• The statement you are querying and what you believe is correct.
• The date you saw the information and, if relevant, the source, such as the bookmaker's published terms.
• Your topic in the subject line, for example "Correction" or "Partnership".

Please don't send passwords, full card numbers or identity documents. We never need them.

What happens next

A member of the editorial team reads each message. We can't promise a set reply time, and we may not reply to every suggestion, but corrections about facts are prioritised. Where we confirm an error, we update the page and check related pages for the same issue. Our information is reviewed against publicly available sources and was last fact-checked on 1 October 2026, but offers and terms can change without notice, so always read the current terms on the bookmaker's site before you act.

Some of the sites we feature may pay us commission if you sign up through our links. This never decides rankings or the content of our reviews, and it does not affect how we handle corrections or complaints.

Looking for something else?

If you are comparing casino-style options rather than sports betting, our guide to trusted non GamStop casinos in the UK covers licensing, payments and withdrawal checks in more depth. Many readers' questions are answered there before they need to write to us.

If gambling is causing you harm

You do not need to contact us for help, and we can't provide counselling. Free, confidential support is available in Great Britain from GamCare through the National Gambling Helpline on 0808 8020 133, and from its live chat service. You can also use GAMSTOP to self-exclude from UK-licensed sites, and set deposit and loss limits or use gambling blocking software on your devices. Sites not on GamStop do not take part in that scheme, so if you have excluded yourself because gambling was a problem, please think carefully about whether using them is right for you. Gambling is not a way to earn income or solve money worries, and you must be 18 or over to bet.